Shipping Policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer free, untracked domestic shipping on small items that fit into our custom mailers.

We offer free domestic shipping on items over $350.

For all other items, shipping charges for your order are calculated and displayed at checkout. 

There are paid shipping options with faster delivery speeds if the free option doesn't meet you deadline!

 

International Shipping

We offer international shipping to the following countries: [list of countries]. 

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Trōv Object Gallery is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@trovgallery.ca with your name and order number, and we will look into it for you.